If you see a "User not found" or invalid email error when signing in, check that you're using the correct email address and that your account registration was completed. If the issue persists, contact support via the Support widget in the bottom-right corner of the app or extension.
Common Login Error Messages
Summary: If you see a "User not found" or invalid email error when signing in, it usually means the email isn't linked to an active ProductChimp account. Follow the steps below to resolve it.
You may see one of the following messages when attempting to sign in:
- User not found
- Email is not a valid email address
Example:
These errors typically indicate one of the following:
- The email address entered doesn't match any registered ProductChimp account
- The account exists but registration wasn't completed or activated
- You may have registered using a different email address
How to Fix the Issue
Step 1: Double-check your email address Make sure you're entering the exact email address you used when registering. Try any other email addresses you may have used.
Step 2: Verify that you have created an account If you haven't registered for ProductChimp yet, create an account through the ProductChimp website, Chrome extension, or mobile app. After completing registration, try signing in again.
Step 3: Still can't sign in? If the issue persists or you're seeing a different error message, contact the ProductChimp Support Team. To help us resolve it quickly, please include:
- A screenshot of the error message
- The email address you're trying to sign in with
- A brief description of what happened before the error appeared
You can reach support via the Support widget (bottom-right corner of the ProductChimp app and extension) or by emailing support@productchimp.ai.
FAQs
Why am I getting a "User not found" error? This usually means the email address entered isn't associated with an active ProductChimp account, or your registration wasn't fully completed.
What if I used a different email to register? Try any other email addresses you may have used. If you're unsure, contact support and we can help locate your account.
What if I'm seeing a different error message? Contact our support team at support@productchimp.ai with a screenshot of the error so we can investigate.