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How to Downgrade Your ProductChimp Subscription

Maxine
  • Updated

This comprehensive guide walks users through the step-by-step process of changing or downgrading their ProductChimp subscription tier directly from the account dashboard. It outlines navigating tier configurations, reviewing annual limits (Starter, Basic, and Pro options), and understanding how account revisions interact with the standard billing cycle.

How do I downgrade my subscription?

If your team's requirements have changed, ProductChimp allows you to modify your subscription tier status seamlessly. Follow these instructions to transition to a lower tier:

  1. Log In and Navigate to Plans: Open your secure ProductChimp dashboard via your web browser. In the main navigation menu located at the top of the interface, click directly on the Plans tab.

  2. Access Subscription & Billing: Once the page loads, you will be presented with your current active Subscription & Billing management panel displaying your existing tier limitations.

  3. Locate Available Tiers: Scroll past your primary usage metrics down to the Available plans catalog situated directly right below your upgrade option button.

  4. Select Plan and Confirm: Review the alternative tier choices (Starter, Basic, or Pro details). Select your preferred alternative plan tier and click on its corresponding dark green Downgrade button.

ℹ️ Note on Plan Changes: Any upgrades, downgrades, or modifications made to your ProductChimp subscription parameters will explicitly take effect after the current active billing period ends. You will continue to retain full access to your existing plan's allotments until the conclusion of your prepaid term.

Available Subscription Plan Thresholds

Before confirming a plan downgrade, please verify that your current usage conforms to the technical thresholds of your intended tier to avoid operational disruptions:

  • Starter Plan ($108.00 USD / per year): 1 session, 200 searches, 1 saved setting.

  • Basic Plan ($228.00 USD / per year): 2 sessions, 1,500 searches, 1 saved setting.

  • Pro Plan ($324.00 USD / per year): 5 sessions, high-volume searches, 5 saved settings.

Frequently Asked Questions (FAQs)

Will I receive an immediate partial refund or credit when downgrading to a lower tier?

No. ProductChimp does not issue immediate prorated refunds mid-cycle for plan downgrades. Your current, higher-tier tier service stays fully operational for the remainder of your annual term, and your billing will adjust to the lower rate automatically upon renewal.

What happens if my active assets exceed the allowances of the plan I am downgrading to?

Before the downgrade takes official effect at the end of the billing period, you must manually bring your account metrics within the parameters of the lower tier (e.g., removing extra saved settings or reducing active sessions). Excess items may become locked or inactive when the new cycle begins.

Can I undo or cancel a pending downgrade request if I change my mind?

Yes. You can change your pending choice anytime before the active cycle renewal date. Simply return back to the Subscription & Billing panel under the Plans tab to re-select or modify your preferred upcoming tier configuration.