Overview

After registering for Productchimp, you should receive an activation email that allows you to verify your account and complete the setup process. In some cases, the email may be delayed or filtered by your email provider.

Follow the steps below to resolve the issue.

Step 1: Wait a Few Minutes

Activation emails are typically sent immediately, but occasional delivery delays can occur. Allow a few minutes for the email to arrive before troubleshooting further.

Step 2: Check Your Spam or Junk Folder

Your email provider may have mistakenly filtered the activation email.

• Check your Spam, Junk, Promotions, or Other folders.
• Search your inbox for emails from team@mail.productchimp.ai.

Step 3: Whitelist Productchimp Emails

To help ensure future emails are delivered successfully:

1. Add team@mail.productchimp.ai to your contacts or safe sender list.
2. Mark any Productchimp email found in your spam folder as Not Spam.
3. Request a new activation email if the option is available.

Step 4: Verify Your Email Address

If you believe you may have entered your email address incorrectly during signup:

1. Return to the Productchimp signup page.
2. Create a new account using the correct email address.
3. Check your inbox for the new activation email.

Will I Be Charged for the Mistyped Account?

No. If an account was created using an incorrect email address and is never activated, it will automatically be canceled. You will not be charged for that unactivated account.

Need Additional Help?

If you have completed the steps above and still have not received your activation email, contact the Productchimp support team for further assistance.

Frequently Asked Questions (FAQs)

Why haven't I received my activation email yet?

Activation emails can occasionally be delayed by email providers. Wait a few minutes and check your spam or junk folder before taking additional steps.

Where should I look for the activation email?

Check your Inbox, Spam, Junk, Promotions, and any other filtered folders. You can also search for emails from team@mail.productchimp.ai.

How do I whitelist Productchimp emails?

Add team@mail.productchimp.ai to your contacts or safe sender list and mark any Productchimp emails as Not Spam if they appear in your spam folder.

What if I entered the wrong email address during signup?

Simply sign up again using the correct email address. A new activation email should be sent to the correct address.

Will I be charged if I signed up with a mistyped email address?

No. Any account that is not activated will automatically be canceled, and you will not be charged.

How long does an unactivated account remain active?

Unactivated accounts are automatically canceled if activation is not completed. No action is required on your part.

Who should I contact if I still need help?

If you have followed all troubleshooting steps and still cannot access your activation email, contact Productchimp support for assistance.